Travel Services Terms

GoodFellas may provide the following travel-related services:

• Flight search, comparison, and booking assistance
• Hotel and accommodation search and booking coordination
• Travel-document guidance and preparation support
• Visa appointment booking coordination
• Travel itinerary planning support
• General travel coordination and advisory support

Where GoodFellas assists with flight bookings:

• Flight bookings are subject to the airline's terms and conditions, fare rules, and policies
• Seat availability, pricing, and schedules are controlled by the airline and may change at any time
• Fare prices may change between the time of enquiry and the time of booking confirmation
• Ticket conditions (refundability, changeability, baggage allowance) are determined by the fare type and airline policy
• Name on the booking must match the passenger's travel documents exactly — the customer is responsible for accuracy
• GoodFellas is not responsible for airline schedule changes, cancellations, delays, or overbookings

Where GoodFellas assists with hotel bookings:

• Accommodation bookings are subject to the property's terms, conditions, and policies
• Room availability, pricing, and availability are controlled by the accommodation provider
• Check-in/check-out times, house rules, and cancellation policies are set by the property
• Special requests (room type, early check-in, etc.) are subject to availability and the provider's discretion
• GoodFellas is not responsible for the quality, condition, or service of the accommodation

GoodFellas may provide guidance on travel documentation requirements. However:

• Documentation requirements are set by the relevant government authorities
• GoodFellas provides guidance, not guarantees — always verify with official sources
• Passport validity requirements, onward-travel requirements, and entry conditions vary by destination
• Customers are responsible for ensuring they meet all entry requirements for their destination

Where GoodFellas assists with appointment bookings (e.g. VFS, TLS Contact, biometric appointments):

• Appointment availability is controlled by the appointment provider — not GoodFellas
• We make reasonable efforts to secure suitable appointments but cannot guarantee availability
• Appointment dates, times, locations, and requirements may change without notice
• Customers must bring all required documents to their appointment
• No-shows or late arrivals may result in appointment cancellation and forfeited fees

Cancellation and change policies for travel bookings are determined by the respective suppliers:

GoodFellas will assist you in understanding and navigating supplier cancellation policies, but the final decision rests with the supplier.

GoodFellas is not responsible for disruptions caused by third-party suppliers, including but not limited to:

• Airline cancellations, delays, or schedule changes
• Hotel overbooking or property closure
• Travel advisories or entry restrictions imposed by governments
• Natural disasters, pandemics, or other force majeure events
• Immigration or border-control delays

Where a disruption occurs, GoodFellas will make reasonable efforts to assist you in finding alternatives, but we cannot guarantee the availability or cost of alternative arrangements.

GoodFellas acts as a coordination facilitator and is not the direct provider of travel services. Our liability is limited to the services we directly provide (coordination, advisory, and booking facilitation) and does not extend to:

• Acts or omissions of airlines, hotels, or other travel suppliers
• Loss, damage, or theft of luggage, personal belongings, or travel documents
• Personal injury or illness during travel
• Immigration or entry refusal by any government authority
• Schedule changes, cancellations, or disruptions by suppliers

GoodFellas strongly recommends that all travellers obtain appropriate travel insurance covering:

• Trip cancellation and interruption
• Medical emergencies and hospitalisation abroad
• Baggage loss or delay
• Travel delays and missed connections
• Emergency evacuation

GoodFellas can assist with travel insurance recommendations, but the insurance policy is a contract between you and the insurance provider.