GoodFellas Immigration is committed to providing reliable, transparent, and professional services. If you have a complaint, concern, or need support, we want to hear from you and resolve the matter promptly.
1. Our Commitment
We take all complaints seriously. Every grievance is reviewed, investigated where appropriate, and addressed in a fair and timely manner. We aim to:
- Acknowledge your complaint promptly
- Investigate the matter fairly and thoroughly
- Provide a clear and honest response
- Resolve the issue or explain the outcome
- Improve our services based on feedback received
2. Types of Complaints
We handle complaints across all our service areas:
Visa & Travel Services
Concerns about visa application support, documentation guidance, appointment coordination, travel bookings, or any related service.
Work Abroad Programme
Concerns about candidate registration, profile management, partner coordination, or any work-abroad-related service.
Partner Network
Concerns about partnership enquiries, onboarding, coordination, or B2B-related matters.
Privacy & Data
Concerns about how your personal data is collected, used, stored, or shared. For formal privacy complaints, please reference our Privacy Policy.
Payments & Refunds
Concerns about charges, fees, refunds, or payment-related matters. For our refund terms, please see our Refund & Cancellation Policy.
General Feedback
General feedback, suggestions, or concerns about any aspect of our services, website, or communications.
3. How to Submit a Grievance
You can submit a grievance through any of the following channels:
- Email — Send your complaint to info@goodfellasimmigration.com with subject line: Grievance — [Brief Description]
- Phone — Call us on +91 99919 49396 during business hours
To help us resolve your complaint efficiently, please include:
- Your name and contact details
- Your reference number (if applicable)
- A clear description of the issue
- Any supporting information (dates, correspondence, documents)
- The outcome you are seeking
4. How We Handle Complaints
Our complaint-handling process includes:
- Acknowledgement — We will acknowledge your complaint within 2 business days
- Review — A team member will review the complaint and gather relevant information
- Investigation — Where necessary, we will investigate the matter, which may include internal review or consultation with third parties
- Response — We will provide a response with our findings and any proposed resolution within 10 business days, or inform you if additional time is needed
- Resolution — We will implement the agreed resolution and confirm completion
If your complaint requires additional time to investigate, we will keep you informed of the progress.
5. Escalation
If you are not satisfied with the initial response to your complaint, you may request an escalation. Escalated complaints are reviewed by senior management and handled with additional priority.
To request an escalation, reply to our initial response email with "Escalation Request" in the subject line, or contact us via any of the channels listed above.
6. Consumer Rights
Filing a grievance with GoodFellas does not affect your statutory consumer rights. You may also have the right to:
- Lodge a complaint with the relevant consumer protection authority in your jurisdiction
- Seek resolution through applicable dispute-resolution mechanisms
- Exercise your rights under applicable data protection legislation for privacy-related concerns
7. Contact Details
Email: info@goodfellasimmigration.com
Phone: +91 99919 49396
For privacy-related complaints, please also reference our Privacy Policy.