This Refund & Cancellation Policy explains the terms under which refunds and cancellations may apply across GoodFellas Immigration's services. Different service categories have different refund terms because different parties are involved.
1. Overview
GoodFellas provides multiple categories of service. Each category involves different costs, third-party charges, and fulfilment stages. Refund eligibility depends on:
- The type of service purchased
- How far the service has progressed
- Whether third-party charges have already been incurred
- The specific cancellation terms of any involved supplier or authority
- Applicable consumer protection law
2. GoodFellas Service Charges
GoodFellas service charges cover consultancy, coordination, documentation support, and administrative services. Refund terms depend on how much work has been performed:
Before Work Has Commenced
If you cancel before GoodFellas has begun working on your request, you may be eligible for a full refund of service charges.
After Work Has Commenced
If work has already been performed (e.g. documentation prepared, appointments coordinated, applications submitted), a partial or no refund may apply depending on the extent of work completed and costs incurred.
After Service Completion
Once the service has been fully performed, service charges are generally non-refundable.
3. Government & Embassy Fees
Government visa fees, embassy charges, and related official costs are paid to the relevant authority. These charges are subject to the refund policies of the issuing authority.
- GoodFellas does not control government refund policies
- Refund eligibility is determined by the relevant embassy, consulate, or authority
- GoodFellas will assist you in understanding the applicable refund process where possible
- Government fees that have already been submitted to the relevant authority may be non-refundable
4. Appointment & VFS Fees
VFS Global, TLS Contact, and similar visa application centres charge their own service fees. These are governed by the respective provider's terms and conditions.
- VFS/application-centre service fees are subject to the provider's own cancellation and refund policy
- Biometric enrolment fees may be non-refundable once the appointment has been attended
- GoodFellas is not responsible for the refund policies of visa application centres
5. Travel Bookings (Flights & Hotels)
Where GoodFellas facilitates travel bookings (flights, hotels, accommodation), refunds are governed by the respective supplier:
Flights
Airline refund and cancellation policies vary. Refund eligibility depends on the fare type, airline rules, and how far in advance the cancellation is made. GoodFellas will assist you in understanding the applicable airline policy, but the airline makes the final refund decision.
Hotels & Accommodation
Hotel refund and cancellation policies are set by the accommodation provider. Refund eligibility depends on the booking terms, how far in advance the cancellation is made, and whether the stay has commenced.
GoodFellas Coordination Fee
Where GoodFellas charges a coordination fee for travel bookings, this fee may be subject to separate refund terms as outlined in section 2 above.
6. Work Abroad Programme
The Work Abroad programme involves candidate registration, profile preparation, and partner coordination. Refund terms:
- Registration and profile-creation fees, where applicable, may be refundable if no substantive work has been performed
- If work has been performed (screening, profile preparation, partner coordination), a partial or no refund may apply
- GoodFellas does not guarantee employment, placement, or any specific outcome — refunds are based on services rendered, not outcomes achieved
- Partner-related fees are governed by the specific terms agreed with the partner
7. Partner Services
B2B partner services are subject to the commercial terms agreed between GoodFellas and the partner. Refund terms for partner services are set out in the relevant partnership agreement.
8. How to Request a Refund
To request a refund or cancellation, please contact us:
- Email us at info@goodfellasimmigration.com with your request and reason
- Include your reference number, name, and service details
- Our team will review your request and respond within a reasonable timeframe
- We may request additional information to process your refund
9. Refund Processing Time
Approved refunds will be processed to the original payment method within a reasonable timeframe. Processing time may vary depending on your bank or payment provider.
10. Non-Refundable Items
The following are generally non-refundable:
- Government fees already submitted to the relevant authority
- VFS/application-centre fees where services have been rendered
- Airline charges where the fare rules do not permit refund
- Hotel charges where the booking terms do not permit cancellation
- Service fees where substantive work has been completed
This list is indicative. Actual refund eligibility is determined by the applicable rules and policies of each relevant party.
11. Consumer Rights
Nothing in this policy is intended to exclude or limit rights that cannot lawfully be excluded or limited under applicable consumer protection law. You may have additional statutory rights depending on your jurisdiction.
12. Contact
Email: info@goodfellasimmigration.com
Phone: +91 99919 49396